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How Can We Help?
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In this section you should be able to find any answers to your questions. You may also find your answer in our 'how to buy' section.
How long will the recipient have to participate in their experience?
Since our experience is a rare one and we cannot make any promises about dates, times and locations, there is no expiry date. we ask you for your patience and we are doing our very best to offer you a great day as a racehorse owner.
I wish to change the date of my experience?
As our experiences are rare and subject to availability it might be necessary to change a date from our side or your side. Usually, we only have our dates available 5 days in advance. For all questions you are always able to give us a call at 02392 681 415.
How long do experiences last?
The first part of the racehorse ownership takes about 2-3 hours.
The second part is a race day. These usually start round noon, or with evening races round 5 pm. The day lasts for about 7 hours.
Can I bring some spectators?
Bringing extra people is usually possible, but unfortunately we have to charge you for this. Please check our products for the prices of guest passes. Or call us at 0870 7700 657.
I can't make my booking?
Once a specific date has been arranged for your experience it usually cannot be changed. If there is a problem please contact us immediately and we will always do our very best to help.
Is it safe to buy online?
Yes. Security is probably one of the most significant concerns for both the consumer and the retailer during
an on-line transaction. In reality an on-line transaction is probably more secure than a card transaction
in a shop or conducted over the telephone or by fax. Information transmitted on-line is encrypted using
complicated logarithm combinations, unlike these other methods that use standard medium coding. The WorldPay Select payment gateway uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the retailers and their shoppers. All communication between the shopper and WorldPay is encrypted to the maximum strength supported by the shopper's browser using TLS or SSL (security). Our public web servers are certified by Thawte, a public Certificate Authority, ensuring that shoppers and retailers alike can have confidence that nobody can impersonate WorldPay to obtain confidential information. All communication between the retailer and WorldPay, including the details of the purchase, are encapsulated using our own encrypted and digitally-signed protocol; this uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure tamper-proof. Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banks themselves. We ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code, using current best practice at all times.
Card issuers protect cardholders from fraudulent use of their card in a "card not present" environment, such as over the Internet or telephone. As the shopper did not sign for the goods they have the absolute right to demand a chargeback if those goods did not arrive or the card was used fraudulently. WorldPay can be contacted directly: WorldPay plc, WorldPay Centre, The Science Park, Milton Road, Cambridge, CB4 0WE, UK. Tel: +44 (0)870 742 7000 Fax: +44 (0)870 742 7009 Email: sales@worldpay.com Web: www.worldpay.com Registered No. 3424752 England
I have a complaint?
Wherever possible if you are unhappy about your experience it is important that you raise it immediately with the location manager at the time in order that we have the opportunity to fix it. If they are unable to help please contact us at 02392 681 415 whilst at the venue, if we are closed it will provide an out of office contact who will be able to assist.
We take all feedback as critical to our service to you. |
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