Please read these details carefully and call us if you need further information or explanation. These terms do not affect you statutory rights.
Locations
We cannot promise you a particular location or date as this is subject to our horses racing. Mostly this will be in the South of England.
Availability
The racehorse ownership and membership experiences are subject to our horses racing. We only know dates and times 5 days in advance and can confirm the race two days in advance. Therefore our customers are asked for patience as we try to arrange a suitable date for you.
Cancellation
Once a date has been booked, it is not possible to change your date. Note that this approval will be only 5 days in advance of the race meeting.
Pricing
Prices are stated inclusive of VAT and are correct at the time of going to print E&OE. However we reserve the right to make changes to our prices without notice at any time. If there has been a price change you will be advised when you order.
Payment
We accept all major credit and debit cards (except Solo, Diners, Amex and Visa Electron). For the use of credit cards we apply a minimum charge of 3% to the total amount due. Payment via cash is only accepted in person at one of our offices, where you will be given a signed receipt. Please do not send cash by post.
Expiry
Once you have redeemed a voucher, there is no expiry date. As we cannot promise you an experience to be made at a short notice, we ask you for your patience.
On the Day
If you have a problem or complaint during your experience please bring it to the attention of the management at the earliest opportunity so they have the chance to put it right. We would wish you to raise any concerns immediately, rather than reporting the complaint upon your return. Or call 02392 681 415 to speak with the Duty Manager.
Experience Descriptions
The information on each experience detailed on our web site, which is abbreviated and is correct at the time of publishing.
DATA PROTECTION ACT 1998
Stevecheatlehorseracing Limited complies with each of the eight principles of the Data Protection Act 1998. These principles require that data is: fairly and lawfully processed; processed for limited purposes; adequate, relevant and not excessive; accurate; not kept longer than necessary; processed in accordance with the data subjects rights; secure; not transferred outside the EU without adequate protection.
We are always looking to improve upon the service we offer. If you have any thoughts for improvements please write to our Customer Services Department or e-mail us at info@stevecheatlehorseracing.co.uk
Stevecheatlehorseracing is registered in England (Co. No. 3824028. Registered office: Tarragon Farm, Paradise Lane, Waltham Chase, Hampshire SO32 2TH
The images, photographs, layout and text of our website, brochure, gift and information packs, plus all advertisements are protected by copyright and must not be copied in whole or in part without the permission of Stevecheatlehorseracing.
